Returns & Exchanges

At Giordano, we are committed to your satisfaction and offer a hassle-free 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we make the exchange and refund process simple and efficient.

1

Initiate Request

Log into your Giordano account and visit the 'My Orders' section to select the items you wish to return or exchange.

2

Pack the Items

Place the items in their original packaging, ensuring all garment tags, labels, and the original invoice are included inside the parcel.

3

Ship the Parcel

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier service point.

4

Quality Check & Refund

Once our warehouse team verifies the condition of the returned items, your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing